Here’s how the consultations work – please read these six steps carefully before booking your consultation:
Make sure you have registered or logged in
Call our office on +27 12 809 3342 for availability of appointments and select the time that suits you best.
Give your name, contact number and email address to our receptionist and she will reserve your booking for 24 hours.
Return to the website, follow the prompts to buy your consultation using the secure online payment system.
As soon as we have proof of payment, our receptionist will confirm your consultation.
Call our office on +27 12 809 3342 a few minutes before the scheduled time and you will be put through to Sister Lilian, who will listen to your problem, and offer you kind, practical solutions that really work.
Terms and Conditions
It is the responsibility of the caller to ensure that the call made to the Sister Lilian Centre is punctual as the 20-minute allocated time slot may not be exceeded.
Cancellations that are made at least one hour prior to the appointment time will carry a 50% cancellation fee. Thereafter refunds will not be considered.
No matter what the reason, if an appointment is not kept by the client and no cancellation has been received (as per point 2), refunds or rescheduling will not be considered.
In the event that the Sister Lilian Centre is unable to keep the appointment, the client will be entitled to reschedule or receive a full refund.
IMPORTANT: These consultations are of a general advisory nature and do not claim to replace consultations with a medical or health practitioner. Acute or serious health crises are best suited to a physical appointment with your practitioner or emergency room. Sister Lilian’s schedule is very busy and she only has a few available telephone appointments each month these are very well-suited to access Sister Lilian’s personal advice on concerns about general pregnancy niggles, birth anxiety, breastfeeding, baby and toddler sleep, feeding and behaviour and general family well-being.